Services

Enjoy seamless IT assistance with our exceptional help desk support. Our dedicated team of tech experts is available to assist you promptly, whether it’s by phone or email. From hardware-related queries to optimizing productivity tools like Google or Microsoft, troubleshooting internet/WIFI issues, and managing basic firewall configurations – we’ve got you covered.

Worried about viruses or hackers? Let us worry for you with our monitoring, as our package includes top-notch anti-virus protection and remote monitoring tools to keep your systems safeguarded and performing at their best. With our comprehensive help desk support, you can say goodbye to downtime frustrations and embrace uninterrupted productivity.

Let us handle the tech, while you focus on what matters most – growing your business. Invest in a cost-effective solution that caters to your specific needs, and experience the peace of mind that comes with having a reliable IT partner by your side. 

With Lightway’s most popular help desk package you get:

• Incident Management: Handling and logging incoming requests or incidents reported by end-users. This involves documenting the details of the reported issue, including the user’s contact information, the nature of the problem, and any troubleshooting steps taken.
• Troubleshooting: Diagnosing and resolving technical issues reported by end-users. Help desk technicians will use their expertise and knowledge base to identify the root cause of the problem and guide the user through the steps to resolve it.
• Ticketing System: Utilizing a ticketing system to track and manage the progress of each reported issue. This helps ensure that all requests are properly prioritized, assigned to the appropriate technician, and resolved in a timely manner.
• Password Reset and Account Management: Assisting users with password resets, account lockouts, and basic account management tasks. This may involve verifying user identities to maintain security.
• Software Support: Providing assistance with software-related issues, such as installation, updates, configuration, and troubleshooting errors or bugs.
• Hardware Support: Offering guidance and troubleshooting for hardware-related problems, including connectivity issues, peripheral device problems, and hardware malfunctions.
• Basic Network Support: Assisting with basic network connectivity problems, such as internet access, local network connections, and Wi-Fi configurations.
• User Training and Education: Providing users with guidance on how to use software applications or technology devices effectively to maximize productivity and efficiency.
• Remote Support: Offering remote assistance through various tools, enabling technicians to access and control the user’s device to troubleshoot and resolve issues remotely.
• Escalation and Follow-up: When issues cannot be resolved at the help desk level, escalating them to higher-level support or specialized teams. Follow-up with users to ensure their issues were properly addressed and resolved.
• Documentation: Maintaining a comprehensive knowledge base of common issues and solutions to facilitate faster troubleshooting in the future.
• Availability: Being accessible to users during specified hours, either through phone, email, chat, or a web-based portal.

Unlock the true potential of your business with our all-encompassing hosted services, tailored to meet your every need. At our core, we understand that managing your digital presence is crucial, which is why our domain management solutions provide seamless control over your online identity, ensuring hassle-free domain registration, renewal, and DNS management.

But we don’t stop there – our server management services take your business to new heights. Experience unmatched performance and security with our expert team at the helm, handling server setup, configuration, and ongoing maintenance. Say goodbye to the complexities of server management and embrace a worry-free, scalable, and reliable hosting environment.

Whether it’s domain management or server management, our focus is on empowering your business to thrive in the digital landscape. Let us take care of the technical aspects while you concentrate on your core competencies. With our hosted services, you can confidently navigate the digital realm, knowing you have a dedicated partner committed to your success. Welcome to a world of streamlined operations and enhanced efficiency – welcome to the future of hosted services.

• Domains:  We manage purchase of new domains & renewal of existing domains; keep SSL certificates up to date; and handle DNS hosting & management.

• Servers, Databases & File Storage: We help with new build setup & configuration or existing maintenance & optimization, including:
  • On-Premise Server: support, maintenance and backups for a physical server – that is still within manufacturer support (and not EOL) – for devices that are located at the company premises. 
  • Cloud-Based Server Environments: Managed Server in Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and/or DigitalOcean. 
  • Database: MySQL, PostgreSQL, and/or MongoDB Database management and backup. 
  • Shared Drive/File Directories: Manage shared network drives/file directories. Including User, Permission and Backup Management.