Our customers have unique challenges. We have tailored solutions.

See a brighter path with Lightway Solutions.

Illuminate Your Success with Affordable, Scalable,
and Personalized Technology Solutions

Managed IT Services

As technology has become critical to the success of every business, having everything up and running is crucial. Our team of support engineers ensures that your systems are secure and that you have the support you need, when you need it. Whether something goes wrong or you simply need a hand – we’ll be there. 

Custom Development

Sometimes out of the box solutions are cost prohibitive, other times you are working to fit a square peg in a round hole to make a tool work for your business needs. If that’s the case, it’s time to explore a custom solution. Our skilled product team can take your vision and make it a reality so that your tools are optimized to work for you. 

Technology Consulting

If technology isn’t your core business, it is often hard to keep up with the ever changing landscape of new tools, compliance rules, software security and more. We can help you strategize for whatever is needed to best support your business to meet your goals – whether that’s simply steady state or scaling for growth. 

Security & Complaince

From physical security to cloud protection, we fortify your business against evolving threats. Our expert team conducts compliance audits, ensuring adherence to SOC, PCI, HIPAA, or FERPA standards. Trust us to safeguard your operations while you focus on your core objectives.

Our Process

We blend technology, experts and best practices to provide unparalleled services. Our processes are meticulously designed to solve for even the most complex challenges. And our integrated approach eliminates the need to manage numerous service providers which frees up your time to focus on other aspects of your daily operations. 


How does it work? It’s easy!

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Regular Updates


Managed IT Services

From Help Desk support to monitoring tools, our team is here to support your business. 

With our managed service, you will have access to our team of support engineers who work hard to ensure that your team receives proactive, expert attention for all of your IT needs including:

General Support

Available to support employees via email, phone and chat. General assistance with employee onboarding, offboarding and general changes. ​

Hardware Support

For standard business devices including: computers (laptops + desktops), desk phones, tablets, printers.

Software Support

For standard business tools including Google, Microsoft, Zoom, RingCentral, Skype, Slack, LastPass, OnePassword, and more.

WiFi / Internet Support

Frontline WiFi and internet troubleshooting for workplace internet.​

Standard Monitoring & Security

Includes antivirus tools and weekly deployment of security patches.

Firewall Management

Basic firewall maintenance including firmware updates, device management and general troubleshooting.

Enjoy seamless IT assistance with our exceptional help desk support. Our dedicated team of tech experts is available to assist you promptly, whether it’s by phone or email. From hardware-related queries to optimizing productivity tools like Google or Microsoft, troubleshooting internet/WIFI issues, and managing basic firewall configurations – we’ve got you covered.

Worried about viruses or hackers? Let us worry for you with our monitoring, as our package includes top-notch anti-virus protection and remote monitoring tools to keep your systems safeguarded and performing at their best. With our comprehensive help desk support, you can say goodbye to downtime frustrations and embrace uninterrupted productivity.

Let us handle the tech, while you focus on what matters most – growing your business. Invest in a cost-effective solution that caters to your specific needs, and experience the peace of mind that comes with having a reliable IT partner by your side. 


With Lightway’s most popular help desk package you get:

  • Incident Management: Handling and logging incoming requests or incidents reported by end-users. This involves documenting the details of the reported issue, including the user’s contact information, the nature of the problem, and any troubleshooting steps taken.
  • Troubleshooting: Diagnosing and resolving technical issues reported by end-users. Help desk technicians will use their expertise and knowledge base to identify the root cause of the problem and guide the user through the steps to resolve it.
  • Ticketing System: Utilizing a ticketing system to track and manage the progress of each reported issue. This helps ensure that all requests are properly prioritized, assigned to the appropriate technician, and resolved in a timely manner.
  • Password Reset and Account Management: Assisting users with password resets, account lockouts, and basic account management tasks. This may involve verifying user identities to maintain security.
  • Software Support: Providing assistance with software-related issues, such as installation, updates, configuration, and troubleshooting errors or bugs.
  • Hardware Support: Offering guidance and troubleshooting for hardware-related problems, including connectivity issues, peripheral device problems, and hardware malfunctions.
  • Basic Network Support: Assisting with basic network connectivity problems, such as internet access, local network connections, and Wi-Fi configurations.
  • User Training and Education: Providing users with guidance on how to use software applications or technology devices effectively to maximize productivity and efficiency.
  • Remote Support: Offering remote assistance through various tools, enabling technicians to access and control the user’s device to troubleshoot and resolve issues remotely.
  • Escalation and Follow-up: When issues cannot be resolved at the help desk level, escalating them to higher-level support or specialized teams. Follow-up with users to ensure their issues were properly addressed and resolved.
  • Documentation: Maintaining a comprehensive knowledge base of common issues and solutions to facilitate faster troubleshooting in the future.
  • Availability: Being accessible to users during specified hours, either through phone, email, chat, or a web-based portal.

Unlock the true potential of your business with our all-encompassing hosted services, tailored to meet your every need. At our core, we understand that managing your digital presence is crucial, which is why our domain management solutions provide seamless control over your online identity, ensuring hassle-free domain registration, renewal, and DNS management.

But we don’t stop there – our server management services take your business to new heights. Experience unmatched performance and security with our expert team at the helm, handling server setup, configuration, and ongoing maintenance. Say goodbye to the complexities of server management and embrace a worry-free, scalable, and reliable hosting environment.

Whether it’s domain management or server management, our focus is on empowering your business to thrive in the digital landscape. Let us take care of the technical aspects while you concentrate on your core competencies. With our hosted services, you can confidently navigate the digital realm, knowing you have a dedicated partner committed to your success. Welcome to a world of streamlined operations and enhanced efficiency – welcome to the future of hosted services.

  • Domains:  We manage purchase of new domains & renewal of existing domains; keep SSL certificates up to date; and handle DNS hosting & management.
  • Servers, Databases & File Storage: We help with new build setup & configuration or existing maintenance & optimization, including:
    • On-Premise Server: support, maintenance and backups for a physical server – that is still within manufacturer support (and not EOL) – for devices that are located at the company premises. 
    • Cloud-Based Server Environments: Managed Server in Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and/or DigitalOcean. 
    • Database: MySQL, PostgreSQL, and/or MongoDB Database management and backup. 
    • Shared Drive/File Directories: Manage shared network drives/file directories. Including User, Permission and Backup Management.

Custom Development

Looking for a tool to increase efficiency but can’t find something that is a perfect fit? Have a solution that you don’t love and are paying too much in subscription fees? Sinking too much time into daily tasks that can be automated? Hoping to improve your web footprint?

Whether you are looking to modernize, grow or optimize – Lightway Solutions can deliver a comprehensive solution that is tailored to fit your needs. 

Our team of experienced and innovative developers can help drive your organization forward with custom, cost effective and scalable solutions. Along with solution engineering led by experienced, detail oriented and partner-focused project managers – we are expert at turning concepts into creations you can use. 

Tailored Resources

Whatever your goal, we have resources that fit. With varying skill levels and years of experience, our team includes frontend, backend and full-stack developers, DevOps and mobile developers, web designers and data specialists.

Choice of Coding Language

Our team has proficiency in several coding languages -- Python, Node JS, MySQL, MongoDB, PHP, JavaScript, Linux, Apache and more! We are able to step into nearly any project whether it be existing or new.

Architecture & Frameworks

We can work with you to find the right solution for your needs. Whether you have your own server or need a hosting solution, our team is expert in ensuring solutions are built on solid foundations so you have the infrastructure to grow.

Product Management

We uniquely offer Product Managers to oversee your project. This allows any idea to become reality as we'll provide the expert advice needed to bring concept to fruition.

UI / UX Design

Our projects include both UI (User Interface) and UX (User Experience) resources to ensure that your system is user-friendly.

Quality Asssurance

Testing is part of our process, and we'll perform both QA (Quality Assurance) and UAT (User Acceptance Testing) to ensure that your final product is ready to go upon delivery.

Custom development allows for a personalized approach, scalability, flexibility, performance, security, ownership and brand identity advantages that out-of-the-box solutions simply cannot provide. With a custom approach you get: 

  • Tailored to You: Imagine a website that fits like a glove! Custom development means your website or tool is built exactly how you want it, perfectly aligned with your business needs and style. 
  • Grows with You: Your business is like a plant — it grows! With custom development, your website can grow right alongside you, adapting smoothly to whatever comes your way. 
  • All the Flexibility: Want to add a cool new feature? No problem! Custom-built tools are super flexible, so you can tweak and adjust to your heart’s content. 
  • Speedy and Smooth: Picture your website zooming along like a sports car on the information highway. That’s the kind of performance you get with custom development — fast and reliable. 
  • Safety First: Security is a big deal, right? With custom development, you get tailor-made security measures, keeping your site save and sound from any digital villains. 
  • It’s All Yours:  You know that feeling when you own something awesome? That’s what custom development gives you — complete control over your website or SaaS tool with no strings attached. 
  • Brings Your Brand to Life: Your website should shout “YOU” from the rooftops! With custom development, your site can be as unique as your brand, reflecting your personality and style. 

Technology Strategy & Consulting

At Lightway Solutions, we specialize in providing comprehensive technology consulting services tailored to meet the unique needs of small businesses and non-profit organizations. With a focus on enhancing efficiency, reducing costs, and fostering long-term growth, our expert team is dedicated to delivering impactful solutions that drive success.

Our services include:

Infrastructure Optimization

Maximize the performance and reliability of your IT infrastructure with our optimization solutions. From network enhancements to server configurations, we ensure your technology backbone is primed for peak performance.

Cost Savings Strategies

Unlock opportunities for cost reduction without sacrificing quality or productivity. Through meticulous analysis and strategic planning, we identify inefficiencies and implement targeted strategies to streamline operations and minimize expenses.

Multi-Year Strategy Planning

Chart a course for sustainable growth with our multi-year strategy planning services. We collaborate closely with you to develop comprehensive technology roadmaps aligned with your organizational objectives. From software upgrades to digital transformation initiatives, we provide guidance every step of the way.

Customized Solutions

Recognizing that every business is unique, we offer customized consulting solutions tailored to your specific needs and challenges. Whether you require assistance with cybersecurity, cloud migration, or IT project management, our team is here to help you succeed.

Ongoing Support and Maintenance

Our commitment to your success doesn't end with implementation. We provide ongoing support and maintenance services to ensure your technology ecosystem remains optimized, secure, and resilient.

Fractional CIO / CTO Services

Access the strategic guidance of experienced Chief Information Officers (CIOs) and Chief Technology Officers (CTOs) without the overhead of a full-time executive. Our fractional CIO / CTO services provide invaluable leadership and direction, helping you align your technology initiatives with your business goals and navigate complex challenges.

At Lightway Solutions, our leadership team has decades of experience working in technology services and we are confident that we can find a solution that will be a best fit for you. Our consulting services focus on our:

  • Expertise: Our team comprises seasoned professionals with extensive experience in technology consulting.
  • Client-Centric Approach: We prioritize understanding your business goals and tailoring solutions to meet your specific needs.
  • Proven Results: We have a track record of delivering tangible results and driving measurable improvements for our clients.
  • Long-Term Partnership: We view our client relationships as long-term partnerships, dedicated to supporting your success over the years.


Discover how Lightway Solutions can empower your organization with innovative technology solutions. Get in touch with us today to schedule a consultation.