CASE STUDY
Custom Enrollment & Administrative Management Platform for B2B Insurer
- Architected Solution
- Custom Development
- Secure & Efficient
Custom Benefits Management Solution
Our custom platform simplified enrollment, management, and compliance for a major benefits administrator, serving 28,000+ students/members.
Program and project management, custom development, and local expertise created a scalable platform to handle 40,000+ insurance plans for higher education institutions
Challenge: The client, a benefits administrator for higher education institutions, was facing difficulties in streamlining the open enrollment process and managing a growing volume of insurance plans. Their system lacked the flexibility and scalability needed to support the increasing number of students / members across multiple institutions, while ensuring compliance with regulatory standards. Managing enrollments efficiently and integrating multiple websites into one seamless, PCI-compliant platform presented a significant operational challenge.
Scope:
- System Size: Client partners with over 20 colleges, universities and associations to administer benefits to 28,000+ students/members with 40,000 plans enrolled through the system
- System includes public enrollment wizards for easy-signup and insurance plan management, with backend administration and reporting
- Seamlessly integrates over 24 partner websites with PCI compliant payment processors for over $8M in revenue
Solution: A custom-built platform was developed to handle both public-facing and administrative functionalities, allowing easy enrollment for students / members, while offering robust backend management and reporting capabilities. The system integrates seamlessly with over 25 customized partner websites, simplifying the process for users and administrators alike. With PCI-compliant payment processing and scalable infrastructure, the platform manages over $8M in revenue while providing flexible insurance plan administration, improving operational efficiency and compliance for the client.
Key Takeaways
- Complex Problem: The client faced significant challenges in managing a large-scale, complex insurance enrollment process, including scalability, integration, and compliance.
- Custom Solution: The client opted for a custom-built platform to address their unique needs and overcome the limitations of existing off-the-shelf solutions.
- Benefits of Outsourcing: Hiring Lightway Solutions allowed the client to leverage specialized expertise and resources, accelerating development and ensuring a high-quality solution.
- Key Features: The custom platform delivered:
- Seamless Enrollment: Simplified the enrollment process for students and members.
- Robust Administration: Provided powerful tools for backend management and reporting.
- Scalable Infrastructure: Accommodated growth and increasing user volume.
- Enhanced Security: Ensured PCI compliance and protected sensitive data.
- Improved Efficiency: Streamlined operations and reduced administrative overhead.
By partnering with Lightway Solutions, the client was able to successfully implement a tailored solution that met their specific requirements and significantly improved their operational efficiency.
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